FAQ

General tour information

The Hungarian Soul tour
Tour is usually available two or three times every week, usually on Mondays and Fridays and on some Saturdays. Please follow the available days in our calendar 
here. (other days can be requested but cannot be guaranteed)

We are constantly collecting further bookings to this tour.  As described in our Terms and Conditions, we operate the tour from a minimum of 4 participants. If you travel alone, or if you are two or three people, you are welcome to book the tour and we will do our best to put you together with other participants to ensure that there are at least 4 people per tour. We guarantee that there will be not more than 8 people on the tour in order to ensure that the tour will remain enjoyable and can run smoothly, and all participants can ask questions at any time.

Signup deadline for the Hungarian Soul Tour is at least 48 hours before start of tour.  You can expect to get a preliminary confirmation from us after you completed your reservation, and you will hear from us one more time after the application deadline expired (once we have all the bookings we received) and no later than 20-24 hours before your tour is supposed to start. This second email from us will include final information of your tour.

Out of Budapest tours
Tours are available upon request, can be requested for any day in the week.
The country tours don't require 4 participants, we operate these tours even for one person!

How many people are required for your tours?

Only Hungarian Soul Tour requires a minimum of 4 participants (If you travel alone, or if you are two or three people, you are welcome to book the tour and we will do our best to put you together with other participants to ensure that there are at least 4 people per tour).
Every other tour does not have such a requirement, we operate our country tours from one participant.

Why should I book the Hungarian Soul tour?

Because you will get an introduction to Hungary’s culture like you probably never got before to any nation’s culture - unless you were very lucky on one of your previous trips - and our tour might easily become the highlight of your trip. This is definetely our goal for you!

What is the application deadline for the Hungarian Soul Tour?

We accept bookings up to 48 hours before the tour.  Your tickets / seats are not reserved until you have completed the order at Mypersonalbudapest.com and your credit card has been successfully processed.

I am not available on your tour days The Hungarian Soul Tour is advertised for. Can you offer me anything, for example a private tour of Budapest?

If you are not able to tour on the announced days, please email us at contact@mypersonalbudapest.com and we will try to accommodate your group.
You can also write us if you are interested solely in a private city tour.

Can the Hungarian Soul tour be private?

If you have at least 4 people in your group, then yes. If you are not able to tour on the announced days, please email us at contact@mypersonalbudapest.com and we will try to accommodate your group.

Payment

The Hungarian Soul Tour 

We request all applicants to transfer the total tour price prior to the tour, after completing the reservation on our website. You can pay via Paypal with your Mastercard & Visa. You do not have to own a paypal account to be able to complete the payment.
Once full payment is made you will be allocated a place/places on our tour and you can expect to receive your preliminary confirmation that will be emailed to you.

Out of Budapest tours

​Payment is due on the tour days, in cash.
 

Cancellation policy for the Hungarian Soul Tour

If you wish to cancel your reservation for any reason, please use the confirmation email we sent you after you made your reservation. In that email you wil find a link where you can request the cancellation. Cancellation is not valid by any other method. 
Please learn more about our cancellation policy in our Terms and Conditions

Where is the meeting place on the Hungarian Soul Tour?

Meeting place and time will be communicated in your voucher.

Do you wait for me if I am late?

In fact, we ask you to get there 5 minutes early! In case we are not there when you arrive, your group has probably left already but you can call us at the number we provide when we confirm your tour. The appointed representative of MypersonalBudapest tours will make sure you join your group as fast as possible.

Can it occur that the Hungarian Soul Tour doesn’t happen on the announced/advertised day? Is there a replacement tour?

We are constantly collecting further bookings to this tour. As described in our Terms and Conditions, we operate the tour from a minimum of 4 participants. If you travel alone, or if you are two or three people, you are welcome to book the tour and we will do our best to put you together with other participants to ensure that there are at least 4 people per tour. 
If we don’t have enough participants (at least 4) for the date you booked, we reserve the right to cancel the Hungarian Soul tour. But we don’t intend to leave you without a tour and we will offer you a quality replacement tour- with an itinerary of your choice.  This replacement tour does not require a minimum of 4 participants.
Possible price differences will be settled on the tour day. 
If you choose not to take this replacement tour, we will of course give you a refund. This refund equals the money you paid reduced by our paypal fee and also reduced by the value of your Parliament tickets 
Please note that the Parliament tickets are gifts from us to you only if we have enough people on the Soul Tour so it can be operated. 
In any event the Hungarian Soul Tour does not take place, regardless of the reason, please note that we will charge for the Parliament tickets.